Frequently asked questions
Where is the University of Hertfordshire?
The University is based in Hatfield, just 20 minutes from London. We have 2 main sites:
- College Lane Campus.
- de Havilland Campus
They are situated less than 1km apart and are linked by pathways, cycle routes and the University shuttle bus. See more information on where to find us.
Can I come and visit the University before I start my course?
Yes you can. We have open days over the course of the year where you will be able to view our facilities and on campus accommodation as well as having the opportunity to speak to academic staff and students.
Where can I get an application form from?
How long will it take to receive my offer?
An offer may take up to 2 weeks to process. Some offers can take longer depending on course and point of application. If you are applying for one of the subjects in Creative Arts, Health or Education you can expect decisions to take longer than standard due to additional checks and entry requirements.
I can't attend this year, can I defer my offer?
If you would like to defer your offer, you will need to email email@example.com stating your application number, full name and the intake you would like to be deferred to.
Can I make an application if I'm awaiting evidence of my academic qualifications?
You can still apply even if you haven't yet received all of your academic results. You will receive a conditional offer outlining what qualifications and grades you will need to achieve in order to meet our entry requirements. Once you have received evidence of obtaining your qualifications you can email them into us at firstname.lastname@example.org.
What is the refund procedure?
Full refunds are only issued if a student is refused their visa or they have not met the entry requirements of the course they wish to study. Any other circumstance will incur a non-refundable charge of £2,500. Details of refunds can be found in our Fees and Finance Policy.
CAS and visa
Will the university help with my visa application? Can I work whilst studying? Can I remain in the UK to work following graduation? What do I do if my visa expires before the graduation ceremony?
You can select that you need a visa support letter when you register, if you do not do this then you just need to email the exams office at
Am I able to change my course, if so how?
It is possible to change the course once you hold an offer of a place from the University. Please email email@example.com including details of your application number and full name. Please note your application may need to be re-assessed by an academic tutor which could incur delays in processing your application and receiving your offer letter.
Can I study a preparatory course before my chosen undergraduate or postgraduate degree?
If you don't meet the English or academic requirement of your undergraduate or postgraduate degree, you can study on one of our preparatory courses.
Do you offer distance learning courses?
We offer online undergraduate and postgraduate degrees in business, Computer Science and IT, Creative Arts and Public Health. Find out more about our online courses.
How do I apply for accommodation?
The University offers a range of accommodation to international students. You can apply electronically, please see our accommodation page for details.
Will I be guaranteed accommodation in my first year of study?
We guarantee accommodation to all new international students that have applied for campus accommodation by the end of August and who already hold an offer of a place at the University.